The civilian-dressed shop controller can also carry out test buying where the aim is to register and check how well the personnel handle money, receipts and whether they are paying attention to what is happening in the store.
We vary time, place and controllers as much as we can so that the personnel won’t know when or how they will be evaluated. We keep an ongoing dialogue with you as a client so that we can report what we have observed or discovered as soon as possible. You will receive a written report covering anything that deviates from the normal routine.
